Team Leader – Claims (Lusaka, Zambia)

Team Leader – Claims (Lusaka, Zambia)

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Job Status: Open

Our Client is looking for a Team Leader in Claims to join their team.


  • Provide advice to policyholders on making a claim and the processes involved
  • Assist policyholders on how to proceed with a claim
  • Check the validity of a claim and investigate potential fraudulent claims
  • Prepare a claims file by gathering all relevant documents and inputting all information on the internal data system
  • Participate in discussions relating to settlement of claims
  • Build relationships with loss adjusters as well as other legal and claims professionals
  • Monitor the progress of a claim and ensure it is settled according to industry standards
  • Notify reinsurers and comply with reinsurance clauses/conditions/instructions
  • Ensure the policyholder is treated fairly and that the policyholder receives excellent service
  • Handle complaints associated with a claim
  • Seek legal recovery of monies paid out which are due from other insurers
  • Coach junior staffs through appropriate on-the-job trainings
  • Promote and maintain a positive team spirit and work environment

Key Skills

  • 3 to 5 years’ working experience as Claims Handler


  •  Degree in Law and Management or Diploma in Insurance

  To Apply Click Here

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