First Mutual Health’s Biometrics Technology to improve service delivery


BY Donald Chidoori

First Mutual Health has upgraded to biometrics technology with the primary objective of improving service delivery.

The process of enrolment and activation into the new system began on 02 May 2017, and is being done at selected First Mutual Health offices nationwide or at any Biometric enabled Healthcare Service Provider.

“Eventually the aim is to have all service providers using the system,” said the National Sales and Marketing Manager – First Mutual Health – Matipedza Lole.

Mr Matipedza Lole was speaking on the side-lines of the Insurance Institute of Zimbabwe (IIZ) Annual Golf Tournament, that was held on Friday, at Chapman Golf Club, In Harare.

The new system utilises finger prints as the new identification method.

The National Sales and Marketing Manager said that the new system would help First Mutual health to improve efficiencies, eliminate the manual claims process and mitigate the risk of fraud.

“With the new biometrics system you just use your finger and everything is done by the machine from the pulling of your medical history to the processing of claims. This improves efficiency as claims are processed instantaneously increasing the turnaround time for treatment and even payment of claims to our service providers,” Lole said.

The beauty of the system is that one can get hospital and pharmacy services even without their membership identity card and without the worry of filling in claim forms. This rids members of redundancies and inefficiencies associated with paper work and reduces incidences of misdiagnosis. However, at the present moment this system can only be utilised at selected hospitals and clinics.

Mr Lole said this was because the first phase of the project, targeted hospitals and pharmacies where they are high claims and most of First Mutual Health members go. In the long run First Mutual Health intends to roll out the system at all its service providers.

Matipedza Lole also said that the new system would drastically reduce cases of card loaning or renting as services could only be utilised by the member.

“The whole essence to do with biometrics is to use finger prints as these are unique to a particular individual, this mitigates the risk of card fraud,” Lole said.

Healthcare funds in Zimbabwe are losing millions of dollars annually due to card fraud.

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